CASE STUDY | ON-PREM TO AWS

From On-Prem to AWS: How Resident Interface Scaled for Innovation and Compliance

Background

Resident Interface aims to enhance financial performance through innovative delinquency management solutions for property stakeholders. Founded in 1985, Resident Interface enhances property management, becoming a trusted partner for owners and managers with innovative delinquency solutions that better empower its communities.

Challenge

With the limitations of their aging on-premise environment and growth trajectory, the need for innovative services and development tools (CI/CD), Resident Interface was concerned with the longevity of continuing to build an on-premise environment. Having minimal resources and cloud expertise to design, deploy, and provide ongoing support of their AWS environment, they turned to AWS to get a recommended partner. In addition, it became necessary to pursue cloud options for scalability and better compliance alignment, aided by public cloud platforms that could support multi-country and multi-currency client’s needs for potential global expansion.

Solution

In turning to OptimumTech, Resident Interface’s platform can now scale while continuously innovating, with cutting-edge services, AI capabilities, and further meet their customers’ needs. eCloud deployed key security solutions needed to align to NIST standards by utilizing our reference architecture and key services such as GuardDuty, SecurityHub, IAM, MFA, CloudTrail, encryption at rest, and in transit. eCloud developed infrastructure as code (IaC) templates for multi-AZ deployment, disaster recovery, and multiple dev/test/QA environments to avoid configuration drift between environments. eCloud provided knowledge transfer throughout the project while training Resident Interface staff to manage the environments internally.

Results

Resident Interface could now move off on-premise hardware occupying two data centers that were only limited by miles apart. We were able to move them into a multi-AZ environment in AWS. We are now able to leverage IaC (Terraform) and build out each environment (DEV, TEST, Staging, QA, PrePROD, PROD), along with a disaster recovery plan. They can also run their environment while maintaining consistency in their services to their clients and maintaining NIST compliance and security standards. eCloud provided a “train the trainer” approach to help the Resident Interface development team get trained on AWS services, Terraform, security parameters and approach, compliance monitoring, and overall AWS expertise. Through this IaC process, we were able to limit risk and complexity on configuration drift, changes between environments, and more consistent CI/CD processes for code deployment.

Lastly, Resident Interface now has a partner to assist them in future product developments, AI enablement, compliance monitoring, code deployment, and day 2 managed services as needed.

About OptimumTech

OptimumTech is a division of Optimum Healthcare IT, built to serve the unique needs of public sector and commercial organizations. We provide comprehensive cloud consulting and migration services, ERP advisory and implementation support, and workforce management solutions that deliver flexible, scalable talent pipelines. Backed by more than a decade of industry-leading services and a U.S.-based delivery team, OptimumTech brings transformation without compromise.

With a deep foundation in technology and transformation, we help businesses optimize operations, enhance efficiency, and drive strategic growth. Our team of experts delivers innovative solutions tailored to our client’s unique challenges, ensuring seamless implementation and ongoing support.

At OptimumTech, we believe in building strong partnerships, providing world-class service, and delivering measurable results. Backed by the strength and experience of Optimum Healthcare IT, OptimumTech is committed to excellence, innovation, and the success of every organization we serve.